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FAQ's

Below are a list of frequently asked questions by our landlords.

If you still cannot find the information you are looking for contact our lettings team and we will be happy to assist.

What fees are involved in letting a property?

We believe in providing clear, upfront details of our fees with no hidden extras.

Our tailor made packages ensure we can provide the perfect service to suit your budget, from simply a tenant finding service through to a fully managed service.

We charge a percentage of the rental income for all packages with no extra charges (apart from an EPC if required). Contact us (link to valuation page automatically tick rental option) to arrange a free, no obligation rental valuation where we will provide full thorough details of our charges.

What is an Energy Performance Certificate and how do I get one?

An energy performance certificate (EPC) is legally required for all sales and rental properties and must be ordered prior to the property being marketed. We can arrange an EPC on your behalf.

An EPC is valid for 10 years so it may be possible that you have one from when you purchased the property or from a previous tenancy. If this is the case we can obtain this at no charge, even if the property was marketed through another agent.

Are there any additional marketing costs?

No, as mentioned above we believe in clear, transparent charges which is covered in our commission fee with no additional charges for marketing.

Who will arrange and conduct viewings on the property?

Viewings will be arranged through our office. Generally a representative from our office will accompany viewers around a property and these can arranged both in and out of office hours. Occasionally we may request the landlord to conduct viewing or the current tenants.

What is the bond for and what happens to it?

Typically the bond is equivalent to one months rent and is paid at the signing of the tenancy agreement. This is registered with a deposit protection scheme within 14 days.

If Saxton Mee are fully managing the property, a full inspection will be carried out at the end of the tenancy in order to confirm the condition of the property. A bond is held to protect you financially in the unfortunate event of any issues which may arise at the end of the tenancy. Should this be the case, our dedicated team will guide you through the process of deducted some or all of the funds from the bond paid.

All deposits being paid by a tenant are registered with a deposit protection scheme guaranteeing that any deposit disputes will be dealt with efficiently.

Who do I contact if I have a complaint?

If for any reason you have a complaint, please follow our complaints procedure explained in the document below